FAQ

I have a question about my order, how can I get in touch? 

Email me or contact me through instagram @microbat_creations

[email protected]

Do you ship internationally?

Not yet! I only ship out in the U.S.

Are your crystals real?

yes! All crystals are real and purchased at a small shop local to me! 

What is your return policy?

You may return your product if you'd like, just pay shipping yourself. Once I get the returned package I can refund the items you have returned! 

Contact me within 20 days of delivery for a guaranteed refund!

Customs are not included for refunds of exchange. 

Are your items handmade?

Yes! It is all handmade by me! Some items like jump rings, chains, earring hooks, etc. are purchased from a small business or online! 

Are your items hypoallergenic?

All earrings are hypoallergenic! I know a lot of people have sensitive ears and always have to look out for that when purchasing. I am currently working on getting more items that are hypoallergenic. 

Do I have to cleanse my jewelry when I get them?

That is up to you! I cleanse and charge jewelry with crystals overnight with selenite before sending out! 

I have a special event coming up and would like some of your products for guests, how can I go about that?

Reach me through email or istagram! please allow at least 2-3 weeks before event so I can have enough time to get it all done. 

I also own a business, can I purchase wholesale?

Currently I am not working on wholesale orders, but eventually I will!